Enterprise Class Services
We provide round-the-clock Helpdesk and Systems Management, keeping you up and running, and up-to-date, with as little impact on your day-to-day business as possible. We perform maintenance and patching after hours, so your computers and programs are ready for you all day, every day. And when something goes awry at the last moment, we're just a phone call or email away, ready to get you up and running as quickly as possible.
We have decades of expertise in infrastructure and cloud integration, helping you take the uncertainty out of keeping your programs and data up and going 24/365. Keeping your needs at the front of mind, we can help guide where to place which resources to ensure maximum availability with minimal cost. Do you have legacy systems that are eating up space, time, and effort? We can help migrate them to new hardware, the cloud, or anywhere in between.
Our MIS clients also have full, gratis access to our Private Cloud, with their own encrypted instances. Realize instant savings by making use of our in-house systems in place of the offerings from companies such as Amazon, Google, Oracle, or even Microsoft. Often, due to our expert care and feeding of our server farm, our services have the same or better uptime than the public cloud. Plus, with our Private Cloud, you know where your data is at all times.
Goals, Aligned
Unlike break-fix or hourly rate firms, we operate on a monthly retainer basis. Since we get paid the same no matter how much work it takes to get things done, we prefer to do things right the first time, and keep your downtime (and our time spent) as low as possible. This alignment of goals is how we are able to keep our prices as low as they are.
Unlike most other firms in our industry, we don't utilize a golden template for all of our systems and services. We don't partner with just one vendor and call it a day, we support a wide range of hardware and software by focusing on principles and practices, not a simple worksheet that makes things easier for us. Do you love the brands you already have? Got a set of software that makes your day easier? Great! We'll support you as you are, not how we think you should be.
Included Services
24x365 Help Desk
Our US based Help Desk is available 24 hours a day to help guide you through any basic issues you may have, and to escalate anything that reaches beyond the mundane appropriately. We have tight Service Level Agreements in place to ensure your issues are addressed as quickly as possible.
Infrastructure Hosting and ZTNA
Increase reliability and productivity by lifting your on-prem systems and services into our private cloud, hosted in our Tier IV Denver Datacenter. Utilize a combination of traditional Site-to-Site VPN tunnels and modern ZTNA services to ensure that your employees can always access all the services they need, and only the services they are authorized to, no matter where they are in the world.
Network Architecture
We plan, build, and maintain networks for offices, industrial facilities, homes, and even public forums. Need to make sure your network is always up and running? We know both the tech and the services to deploy to make it happen.
Patch Management and Endpoint Security
To ensure that nothing malicious sneaks it's way into your business, we keep your systems and software up-to-date. Not just the OS, but line of business and common use applications as well, either through automation or scheduled manual processes. We also provide industry-best security software to all of your systems and users.
Fully Managed Web Hosting
We don't just provide a bucket for you or your web developer to put your site in, we provide full management and support of your public facing web sites and applications. Got a spelling error on a random page? We'll correct that for you. Contact form not contacting? We'll diagnose and fix that!
IT Project Management
Need to implement a big change for your business? Or perhaps it's just time to rotate out old hardware for new. Don't worry, our team has you covered from planning, to implementation, to after-action reporting. We'll build the plan with you, keep you up to date as every step happens, and make sure you're kept up to speed on every aspect of the results.
Purchase and License Management
Tech purchasing can be difficult in the best of times. But never fear, we've got your back, with everything from hardware, to software, to service licensing. We've got contacts and partnerships all across the industry, to find you exactly what you need while still fitting in your budget. And no matter what, the final decision on course rests with you, and we'll support you all the way.
All this and more comes with your standard monthly retainer.
